Privacy Policy

1. Introduction to Our Privacy Commitment

The Narrative Guild ("we," "our," or "us"), based in Austin, Texas, specializes in high-end storytelling and public speaking coaching. We understand that our work often involves sensitive personal and professional narratives, and we take our responsibility to protect your information with the utmost seriousness. This Privacy Policy is designed to inform you about how we collect, use, and safeguard the personal data you provide through our website and during our coaching engagements.

By accessing our website or utilizing our services, you acknowledge that you have read and understood this Privacy Policy. We operate in compliance with the Texas Data Privacy and Security Act (TDPSA) and other applicable federal and state privacy laws. Our goal is to provide a secure environment where you can focus on mastering your voice and story without concerns about your digital privacy.

2. Information We Collect

We collect information that helps us provide a personalized and effective coaching experience. This information falls into several categories:

Personal Identification Information

When you contact us, sign up for a newsletter, or enroll in a course, we may collect your name, email address, phone number, and professional details (such as your job title or company). This information allows us to communicate with you effectively and tailor our coaching to your specific professional context.

Coaching and Performance Data

Unique to our business, we may collect sensitive data related to your performance, including video and audio recordings of your practice sessions, transcripts of your speeches, and copies of your presentation slides. We also maintain detailed notes and feedback reports generated by our coaches. This data is essential for tracking your progress and providing the high-quality, iterative feedback that is the hallmark of our methodology.

Technical and Usage Data

Our website automatically collects certain technical information when you visit, including your IP address, browser type, device information, and browsing patterns. We use cookies and similar tracking technologies to analyze website traffic and improve the user experience. You can manage your cookie preferences through our consent banner and your browser settings.

3. How We Use Your Information

We use the information we collect for specific, legitimate business purposes related to the delivery and improvement of our services:

• Service Delivery: To manage your enrollment, schedule coaching sessions, and provide access to our online course materials and recorded sessions.
• Personalization: To customize our coaching curriculum and feedback based on your unique goals, industry, and current skill level.
• Communication: To send you session reminders, administrative updates, and information about new courses or events that may be of interest to you.
• Performance Analysis: To analyze your progress over time and provide data-driven insights into your growth as a communicator.
• Website Optimization: To monitor the performance of our website and ensure it remains accessible, secure, and user-friendly for all visitors.
• Legal Compliance: To fulfill our legal and regulatory obligations, including tax reporting and fraud prevention.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data in the following limited circumstances:

Trusted Service Providers

We partner with reputable third-party vendors to handle specific technical functions, such as payment processing (e.g., Stripe), video hosting (e.g., Vimeo or Zoom), and email delivery (e.g., Mailchimp). These providers only have access to the data necessary to perform their specific tasks and are contractually bound to protect your information.

Professional Coaches

If you are working with a specific coach within The Narrative Guild, they will have access to your performance data and session recordings. All our coaches are bound by strict confidentiality agreements to ensure your privacy is protected.

Legal Requirements

We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency, or to protect the rights, property, or safety of The Narrative Guild, our clients, or others.

5. Data Security and Retention

We employ robust technical and organizational measures to protect your data from unauthorized access, loss, or alteration. This includes end-to-end encryption for session recordings, secure socket layer (SSL) technology for our website, and strict access controls for our internal databases.

We retain your personal information for as long as you are an active client and for a reasonable period thereafter to fulfill our legal obligations and provide you with continued access to your records if requested. You may request the deletion of your data at any time, subject to our legal retention requirements.

6. Your Privacy Rights

As a resident of Texas or other jurisdictions with comprehensive privacy laws, you have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can ask us to update or correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal data from our systems.
• Right to Portability: You can request that we provide your data in a structured, commonly used format.
• Right to Opt-Out: You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails.

7. Children's Privacy

Our services are designed for professionals and adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete it from our records.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer at:

The Narrative Guild

1200 Congress Ave, Suite 400
Austin, TX 78701
Email: [email protected]
Phone: (512) 555-0198